Code of conduct...

Solicitors firm in SOPS will

• Act with honesty and integrity at all times
• Act only in the best interests of older clients
• Be caring and sensitive towards older people and vulnerable clients of any age
• Be courteous and responsive to all individuals and institutions
• Remain up to date with legal issues affecting older clients and vulnerable clients of any age
• Act only within their level of expertise
• Obtain legal aid for clients whenever possible
• Where legal aid is not available charge reasonably and transparently, and seek to minimise clients’ costs at all times
• Make home, hospital or care home visits at no extra charge to clients
• Allow clients the assistance of a trusted friend, relative or advocate if wished at meetings
• Communicate regularly and clearly with clients
• Take account of, and seek to overcome, visual or hearing difficulties in communicating with clients
• Communicate in plain English
• Where specialist expert advice is required obtain this for clients
• Where requested, update family members about work completed at no charge